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Terms & Condition

Terms & Conditions

Effective Date: August 2026

Welcome to Shibuya Hardwood. By accessing our website, requesting samples, purchasing products, or using our services, you agree to the following Terms & Conditions. Please read them carefully before using this website.

Product Information

We strive to ensure that all product descriptions, specifications, dimensions, photographs, and pricing displayed on our website are accurate and up to date. However, product information, pricing, and availability may change without prior notice.

While we make every effort to present our products as accurately as possible, slight variations may occur due to the natural characteristics of hardwood and manufacturing processes.

Natural Wood Disclaimer

Shibuya Hardwood specializes in genuine hardwood flooring. Because our products are crafted from natural wood, every plank is unique.

Natural variations may include:

These characteristics are not defects but rather evidence of authentic hardwood.

No two trees are identical, and no two floors will ever look exactly the same.

Batch Variation

Because hardwood is harvested from living trees, slight differences between production batches should be expected.

Even within the same collection and wood species, flooring manufactured at different times may exhibit subtle differences in:

These natural differences are part of genuine hardwood flooring and are not considered manufacturing defects.

For this reason, we recommend ordering sufficient material for your entire project at one time whenever possible.

Photography & Sample Disclaimer

The photographs displayed throughout this website are intended to represent the overall appearance, color palette, and character of each flooring collection.

Because hardwood is a natural material, every plank is unique. Variations in grain, texture, knots, mineral streaks, and natural color are expected. In addition, lighting conditions, professional photography, screen settings, and mobile devices may affect how colors appear online.

Physical samples are intended to provide a general representation of a collection but cannot display every natural variation that exists within the flooring.

Accordingly, the flooring you receive may vary slightly from:

These variations are normal and are not considered manufacturing defects.

For the most accurate representation, we recommend requesting physical samples and reviewing multiple planks before installation.

Inspection Before Installation

Customers and installers are responsible for inspecting all flooring before installation.

If you believe the product is damaged, incorrect, or unsuitable for your project, installation should not begin.

Installation constitutes acceptance of the product.

Shibuya Hardwood cannot be responsible for visible product concerns after flooring has been installed.

Installation

Hardwood flooring should be installed by qualified flooring professionals following manufacturer recommendations and recognized industry standards.

Failure to properly:

may negatively affect product performance and may void applicable warranties.

Moisture & Environmental Conditions

Wood is a natural material that expands and contracts with seasonal humidity changes.

Proper indoor climate control is essential to maintaining the long-term beauty and stability of hardwood flooring.

Standing water, plumbing leaks, flooding, excessive moisture, or prolonged exposure to improper humidity levels may result in movement, cupping, crowning, warping, or other natural reactions that are not considered manufacturing defects.

Pricing & Availability

Prices, specifications, product availability, and product offerings may change without notice.

Quotes are valid only for the period specified and do not guarantee future pricing or inventory availability.

Intellectual Property

All content on this website—including but not limited to:

is the exclusive property of Shibuya Hardwood and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by applicable law, Shibuya Hardwood shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the purchase, installation, or use of its products.

Our liability shall not exceed the original purchase price of the product in question where permitted by law.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.

Contact Information

Shibuya Hardwood

3539 Haven Ave
Menlo Park, CA 94025

Phone: (650) 384-6326

Email: info@shibuyahardwood.com