Effective Date: August 2026
Shibuya Hardwood (“Shibuya Hardwood,” “we,” “our,” or “us“) respects your privacy and is committed to protecting the personal information you provide while using our website and services.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information.
Information We Collect
Depending on how you interact with our website, we may collect:
Personal Information
- Full name
- Email address
- Phone number
- Company name
- Billing information
- Shipping address
- Project details
- Product interests
- Any information you voluntarily submit through forms, emails, or quote requests.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Referring website
- Cookies and analytics data
How We Use Your Information
Your information may be used to:
- Respond to inquiries
- Prepare project estimates
- Process orders
- Deliver product samples
- Improve our products and website
- Communicate regarding your project
- Provide customer support
- Send newsletters or promotional communications (you may unsubscribe at any time)
- Detect fraud or misuse of our website
- Comply with legal obligations
Cookies & Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality and better understand how visitors interact with our website.
Cookies may remember your preferences and help us improve your browsing experience.
You may disable cookies through your browser settings at any time.
Please note that disabling cookies may affect certain website functionality.
Third-Party Services
We may use trusted third-party providers to operate portions of our business, including:
- Website hosting
- Payment processing
- Shipping providers
- Marketing platforms
- Email communication services
- Website analytics providers
These providers receive only the information reasonably necessary to perform their services.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as reasonably necessary to:
- Fulfill business purposes
- Complete transactions
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Children’s Privacy
Our website is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, it will be deleted promptly.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):
You may request:
- Access to the personal information we collect about you
- Correction of inaccurate personal information
- Deletion of eligible personal information
- Information regarding the categories of personal information collected
- Information regarding how your personal information is used
- Information regarding categories of third parties with whom your information has been shared
We will not discriminate against you for exercising your privacy rights.
To exercise your California privacy rights, please contact us using the information provided below.
Do Not Sell or Share Personal Information
Shibuya Hardwood does not sell your personal information.
We also do not knowingly share personal information for cross-context behavioral advertising as defined under California law.
Your Privacy Choices
You may request to:
- Access your information
- Correct inaccurate information
- Delete eligible personal information
- Withdraw marketing consent
- Update your contact information
Requests may be submitted using the contact information below.
External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of websites operated by third parties.
Limitation of Liability
To the fullest extent permitted by applicable law, Shibuya Hardwood shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website, including unauthorized access resulting from circumstances beyond our reasonable control.
Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time.
Changes become effective immediately upon posting on this website.
The Effective Date at the top of this page indicates the most recent revision.
Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Shibuya Hardwood
3539 Haven Ave
Menlo Park, CA 94025
Phone: (650) 384-6326
Email: info@shibuya.com
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